Refunds and Returns Policy
A return request MUST precede any further action. Contact us by email at firstname.lastname@example.org and send your item to: 7 Aldinga St, Brendale, QLD, 4500, Australia.
Under the Trade Practices Act 1974 you may seek a refund if goods:
-are or become faulty through no fault of your own
-are not fit for a stated purpose or a purpose you made known to our sales staff
-don’t match our description or sample
-have defects that were not obvious or we did not bring to your attention.
However, the goods must be returned within a reasonable period and you will be asked for proof of purchase.
You may also be asked to demonstrate that the problem with the goods was not your fault.
If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired if the goods are returned unopend in ‘as new’ condition. A store credit may be offered at our discretion.
Please choose carefully as you are not entitled to a refund if you simply change your mind. Keep your receipt as proof of purchase.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 7 Aldinga St, Brendale, QLD, 4500, Australia.
To return your product, you should mail your product to: 7 Aldinga St, Brendale, QLD, 4500, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For more information on warranties and refunds contact the ACCC Infocentre on 1300 302 502 or visit www.accc.gov.au.